PRODUCT RETURN POLICY
At GX Shoes, you may return a product you purchased or received as a gift and exchange it for another item of equal value. Exchanges are accepted within 15 days from the date of purchase, both in physical stores and through our online shop.
Exchanges with receipt or gift exchange card
- For in‑store purchases, a receipt or invoice is required.
- For gifts, a gift exchange card is necessary and is always included in the gift packaging.
- The gift exchange card indicates whether the item was purchased from an outlet store, the current season’s collection, or through the eShop.
Condition of returned products
Returned products must be unused and in excellent condition, exactly as received, including the original packaging.
Items that do not meet these criteria cannot be accepted for exchange.
Exchanges during sales periods
- Products purchased outside the sales period but returned during sales will be exchanged based on their original purchase price.
- New items selected during the exchange will be priced at the current discounted sales price.
- Any price difference can be settled by purchasing additional items or by paying/receiving the difference, depending on whether the new product is more or less expensive. This applies only to physical stores.
- The above does not apply to size exchanges for the same product.
Refunds
If you prefer a refund instead of an exchange, and you have the purchase receipt and are within the 15‑day period, the refund will be issued for the original purchase amount.
Non discounted exchanges during sales
If you wish to exchange a product purchased without a discount for another product that is also not discounted (e.g., from the new collection) during the sales period, the exchange will be made based on the original prices of both items.